Payments/Delivery

PAYMENT

For orders of over $1000, we require payment of 50% before shipping and remaing 40% to be paid when your order arrived. After the receivable of deposit amount we make effective arrangements in all the respected Products and goods. Customers have to pay shipping cost by themself. We accept Cash, Major Credit Card(Visa/Master Card).

 

GIVE THROUGH RELIABLE SOURCE

 If you want to send through Western Union and other Money transfer, please email us first so that we can direct you reliable information. Our email is  info@hellohandicraft.com or hellocraftnepal@gmail.com

 

When will my order be delivered?

We usually deliver the products within 10-15working days in Nepal. If you order in bulk Qty/ multiple items than first we will inform you delivery time and it depends on available stock, order Qty and particular Subject.

 

Are there any additional Shipping Charges for Domestic & International Order?
International Shipping charges are extra and it depend on your order Qty, Subject, Country, Weight & Volume. (We will inform you shipping charges through mail as per your enquiry.)

 

Product return policy:

We have 7 days return policy and during which you can check the product when it is delivered to you and can return if you are not happy with it.
* You need to mention all the details about the product and order ID and email us with the reason for which you are returning it. As soon we receive return product on our warehouse we will process your refund. Refund of money will be processed within 7-10 business days.

* The product should not be damaged at the time of returning. If it is not in the same condition as it was sent, then it will not be accepted and we won’t refund the amount.

* The customer will bear the charges for returning the products.

* If you received any products in damaged condition please take a snapshot of damaged product and mail us, call us at …….. We will replace you products within 7 days.

 

Cancellation & Refunds:

Cancellation of an order is possible only within 24 hours of placing order. Cancellation of an order is not possible if the order is shipped / if any customization is involved.

 

SHIPPING DETAILS:

We ship items within 7 business days after receiving payment. We will send all the details of shipping and tracking number immediately after shipping to your email address. We ship through several express courier companies such as DHL, Fed-ex, and Aramex. Delivery takes 5 to 7 days.

Charges are according to the weight of total items selected.
For example – if you select 10 items and the total weight is 450 grams then you will have to pay only $50 as shipping charges.

Shipping charges will be calculated automatically before check out.

Economy Shipping Detail:

1 gram to 19.99 gram————————$5

20 gram to 49.99 gram————————$7

50 gram to 249.99 gram———————-$9

250 gram to 499.99 gram———————$13

500 gram to 999.99 gram———————$18

1000 gram to 2000 gram———————-$24

Economy Shipping unto 2kg available.